Organization:
Statistics Lithuania
Brief description:
The evaluation of society’s interest in official statistics and calculation of the society’s interest index (SII) was started at Statistics Lithuania in 2013 – in order to have a complex indicator to measure the institution’s importance for the society.
At Statistics Lithuania, this index is used for two purposes:
1. The SII is one of the three institution’s efficiency indicators, annually provided to the Government. Statistics Lithuania as a public institution is measured through 21 criteria, three of which are related to efficiency:
- user satisfaction level;
- society’s interest in official statistics and society’s interest index (SII);
- statistical response burden.
2. The SII is used by the specialists from the Public Relations and Statistical Information Dissemination divisions and a special working group dealing with user-related issues for user analysis, identification of gaps, improvement of services and products.
Results/impact:
NA
Difficulties/lessons learned:
At present, we are still facing new challenges when evaluating the importance of official statistics in the society. New technologies, new ways of dissemination of statistical information, growing weight of social media, transformations of traditional media channels, education and habits of people, sentiments in the country and around the world make an impact. It is therefore important to keep an eye on all those changes – in order to evaluate user expectations and needs and suggest appropriate products and services.
Main problems:
- compare with other countries/regions
compare with previous years/ time periods
Attachments:
NA
Links:
Frequency:
Annual